2022 Tutor Survey Report

2022 Tutor Survey Report

The annual Tutor Survey provides insights into the global tutor network which are very valuable for improving the tutor experience, tutor engagement, recruitment and retention. The 2022 Tutor Survey collected both global and regional data that can be used to inform decision making, resource development, and strategy utilization both locally and across the Tutor Doctor network as a whole. 

2022 Tutor Survey Details 

  1. Open June 10-19, 2022
  2. Participant critera: 
  3. Marked active in BANG
  4. Session report submitted after January 1, 2022
  5. Home Office privacy off
  6. Sent to 5,326 tutors globally
  7. 20% response rate
  8. Respondent identity hidden by survey platform and no identifying information collected to maintain anonymity and privacy law compliance

2022 Tutor Survey Report

Review the full survey report, including global and regional data, key takeaways, recommended action items, and tutors' free form feedback responses in this 2022 Tutor Survey Report pdf. 



Survey Highlights and Recommended Action Items- Recording

Some survey highlights and suggested action items were shared on Global Team Call on August 9th, 2022. This overview does not include all survey findings. Topic starts at 16:35



Key Takeaways

Review the key takeaways of the survey below. For the full survey overview, data, recommended action items, and resources please see the 2022 Tutor Survey Report.

Respondents:

  1. Almost 60% of repondents are from Canada and the USA
    1. To be expected as Canada, USA, and UK have the largest tutor networks
    2. South Africa had the highest response rate of any region with 28% of tutors who received the survey responding. This is followed by Canada at 26% and LATAM at 24%.
  2. Employment outside of Tutor Doctor:
    1. 46% of tutors are employed full-time or part-time 
    2. 46% of those with full-time employment work in the education sector
    3. 27% are students (undergraduate or graduate)
    4. 17% are self employed
    5. 11% have no other employment (including homemakers and retirees)
  3. Austraila has the highest percentage of student tutors (65%), followed by South Africa (44%) and Canada (36%)
  4. Globally 29% of tutors have their own clients and 19% work for other tutoring companies
    1. UK tutors are most likely to have their own clients (42% of respondents) or work for other companies (37% of respondents), followed by Australia with 37% and 29% respectively
  5. Globally, most tutors are practical tutors (36%) or prospective tutors (35%)
    1. Australia has by far the most prospective tutors (71%) of any region
    2. Around half of Canada and South Africa tutors are prospective tutors
    3. Around half of UK, USA, and LATAM tutors are practical tutors
  6. Earning money is the main motivation to tutor in all regions except LATAM where it is professional fulfillment as an educator

Tutor Qualifications:

  1. 83% of tutors have at least a college/community college/A-Level qualification (excludes American 4-year colleges)
  2. 20% of respondents who have completed tertiary education graduated in the last year. 20% graduated 1-2 years ago and 61% 3+ years ago
  3. UK tutors are most likely to have a graduate degree (47% of respondents), followed by USA tutors (40%)
  4. Australia tutors have the lowest level of completed education with 67% having completed secondary/high school
    1. to be expected as Australia has the highest percentage of tutors who are currently students
  5. 1/3 of tutors who are currently students are studying natural sciences, engineering, and/or technology. 28% of tutors who have graduated have a degree in education and 27% have a degree in natural sciences, engineering, and/or technology 
  6. Globally 1/3 of tutors are qualified/certified teachers. The UK, USA, and LATAM have the highest percentage of qualified/certified teachers at 51%, 43%, and 45% respectively

Tutoring with Tutor Doctor:

  1. Math is the most commonly tutored subject (73% of respondents), followed by languages (56%), and natural sciences (39%)
  2. The two most frequently tutored age groups are 11-14 and 15-18 years old
  3. Globally, the most common way tutors first heard about Tutor Doctor are online job sites (41%), referral (20%), and social media
    1. This suggests that online job sites are the most heavily used form of recruitment marketing
    2. It is most common in LATAM and South Africa for tutors to first hear about Tutor Doctor via referral
  4. About 1/2 of respondents have been with Tutor Doctor for under 1 year
    1. South Africa and Australia have the newest tutor networks with 69% and 65% (respectively) of tutors working with Tutor Doctor for under 1 year
    2. Canada, the USA, and UK have the oldest tutor networks with 28%, 25%, and 34% (respectively) of tutors working with TD 3+ years 
  5. The majority of tutors (71%) tutor with Tutor Doctor 1-5 hours per week
    1. Canadian tutors are more likely to work more hours and Austalian tutors are more likely to work fewer hours
  6. Globally 3/4 of tutors would be interested in more hours if there were opportunity
    1. Australian tutors are least likely to want to take on more hours (61% of respondents selected "yes") and almost all LATAM tutors would take on more hours (97% of respondents selected "yes")

Tutor Satisfaction:

  1. 62% of tutors would recommend working with Tutor Doctor to friends/family
    1. Tutors from South Africa are most likely to recommend (NPS 63) and tutors from Australia are least likely to recommend (NPS 24)
    2. Promoters appreciate their experiences with their students and that Tutor Doctor faciliates positive experiences for students 
  2. The most frequently mentioned areas for improvement are:
    1. Pay rate/pay for travel, prep, and/or session reports
    2. Improvements to platforms (BANG, Bramble, etc.)
    3. More tutoring resources/support (lesson plans, worksheets, etc.)
    4. More administrative support (e.g. handling more communication with parents)
  3. 88% of tutors are overall very satisfied with their experience working with TD
  4. The most frequently mentioned things tutors like best about working with TD:
    1. Pre-vetting of clients
    2. Access to students
    3. Being able to choose which students to work with
    4. Student matches and info received about student
    5. Helping students and seeing them grow
    6. Overall quality of students
    7. Flexibility in schedule and hours
    8. Helpful and supportive local office staff
  5. NPS score is most highly correlated with overall satisfaction, which is most highly correlated with satisfaction with support, communication, and recognition/incentives
  6. On average, tutors are very satisfied with most aspects of their experience
    1. Greatest areas for improvement are the number of students they are tutoring and recognition/incentives
  7. Recognition/incentives was the lowest rated experience, even in regions with high NPS score

Tutor Experience:

  1. Globally, scheduling flexibility is most commonly selected as being most important within a tutor’s role (41%) followed by being part of something bigger than myself (16%) and working 1:1 with students (12%)
    1. Regionally, scheduling flexibility is most important to close to ½ of tutors in Canada, LATAM, and the USA
    2. In other regions, 24%-36% indicate scheduling flexibility as most important
    3. Tutors South Africa are more likely to indicate being part of something bigger than myself as most important (30%)
  2. Tutors are most familiar with BANG related resources/functions (as expected as BANG is integral in the tutor role), followed by Tutor Skills
  3. Tutors have a similar familiarity with resources/programs across regions, except the Tutor Resource Library which is much less well known in LATAM and the UK
    1. Low familiarity in LATAM is reasonable as Spanish content in the TRL is very limited
  4. Many tutors stated they were not aware of the previously mentioned resources and would like to find out more
  5. Globally, 72% of tutors see tutoring as a long-term opportunity
    1. The UK has the highest percentage of tutors who see tutoring as a long-term opportunity (84%) and Australia the lowest (61%)
    2. Over ½ of South African tutors have changed their view of tutoring from seeing it as a short-term opportunity to seeing it as a long-term opportunity. This is 10% higher than the next highest region and 18% higher than the average of the other 5 regions- suggests South Africa is succeeding at creating tutors
  6. Globally, 71% of tutors feel connected to the Tutor Doctor Brand. However, 62% would like to feel more connected
    1. More tutors in LATAM and South Africa feel connected to the brand (84% and 83%) compared to tutors in other regions. These tutors are also most likely to want to feel more connected to the brand (89% and 76%) than tutors in other regions
    2. Australia tutors feel least connected to the brand (59%) and UK tutors are least likely to want to feel more connected to the brand (53%)


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