5.2 Tutor Doctor SOP Session Interruption
Outline the process to
process tutor payment.
This activity is vital for session
delivery, using of hours, completing enrollments and client experience. This
step will help pre-emptively cut back on client escalations, cancellations and
poor client experience.
- Admin. – to run the report every Monday
- Tutor Recruit & Retention Specialist – to follow
up with the tutors to ensure all concerns are handled
- Client Care Specialist – to follow up with the clients
to ensure all concerns are handled
- Office Mgr. /Supervisor – Review dashboards
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