6.1 Tutor Doctor SOP Client Care

6.1 Tutor Doctor SOP Client Care

Purpose:

Outline the main contact touch points in the Client Care Plan, which the client can expect to receive throughout the duration of the tutoring program.

Overview:

Ensuring our families and clients receive regular communication and touch points will enhance their experience with Tutor Doctor. Our goal is to deliver “Exceptional Customer Service” with a clear Client Care Plan, which is consistently delivered and optimizes personal and technology-based activities.

Responsibility Overview:

Client Care Specialist – Conduct calls and follow ups



    • Related Articles

    • 4.1 Tutor Doctor SOP Tutor Matching

      Purpose:  Outline the process for tutor matching to ensure families are matched efficiently and within the amount of time promised by Tutor Doctor. Overview:                                                                          The Tutor matching ...

    • 5.2 Tutor Doctor SOP Session Interruption

      Purpose:  Outline the process to process tutor payment. Overview: This activity is vital for session delivery, using of hours, completing enrollments and client experience. This step will help pre-emptively cut back on client escalations, ...

    • 6.5 Tutor Doctor SOP Your Feedback Survey

      Purpose:  To understand and use the YourFeedbackSurvey tool within a Tutor Doctor Franchise. Overview:                                                                         The Net Promoter Score (NPS) system “YourFeedbackSurvey” will optimize our ...

    • 7.5 Tutor Doctor SOP Your Feedback Survey - Tutors

      Purpose:  To understand and use the YourFeedbackSurvey tool within a Tutor Doctor Franchise. Overview:                                                                           The Net Promoter Score (NPS) system “YourFeedbackSurvey” will optimize ...

    • 6.3 Tutor Doctor SOP Renewals

      Purpose  Outline the process to be followed to encourage Tutor Doctor clients currently in tutor programs to renew. Overview Existing Tutor Doctor clients have renewal potential. Contacting the clients prior to the completion of the tutoring programs ...