Applying Payments to Migrated Fees (Other Value in Account Summary)
Related Articles
Account Summary
Hover over Client Care and click on Enrollments Click on the Account Summary icon of the account you want to look at On the top right, below the search function you can see easy to access icons: Email Statement: Use to email statement to client ...
Understanding the Account Summary (new vs. migrated enrollments)
New Enrollments Migrated Enrollments (from Big Apple)
Adding a Payment
In the top right-hand menu click on the magnifying glass icon to use Quick Search Type the client’s name Click the magnifying glass icon again Scroll down to the list of Leads/Clients and click the Account Summary icon Scroll down to the ACTIVE ...
Voiding a Payment
Hover over Client Care and click on Enrollments Click on the Account Summary icon of the account you want Scroll down to TRANSACTION SUMMARY and click on the Void Transaction Icon Document the reason to void the payment Click Save. The TRANSACTION ...
Refunding a Client
Hover over Client Care and click on Enrollments Click on the Account Summary icon of the account you want Scroll down to ACTIVE ENROLLMENT, and click on the Add Payment Icon: In the Payment Type field, select Refund In the Payment Method field, ...