Configuring your email in BANG - Using Rackspace

Configuring your email in BANG - Using Rackspace




  1. To access the email configuration settings, hover over the gear icon and select Settings. 
  2. Scroll down to the Email Settings section, and click the Settings button. 
  3. Click the Mail Accounts tab. 
  4. Begin by setting up the Outgoing SMTP Mail Servers - This setting will connect BANG to your email provider/email account. Once an email account is connected it can be used to send emails from the system. Click the ADD button.
  5. For the purpose of this example, we will go through how to integrate the email server that most franchisees are currently using, Rackspace. Make sure you have Other tab selected. 
  6. In the Name field, enter what you would like to email account that you are integrating.
  7. In the “From Name” field, enter the name that you would like your outgoing emails to be sent from. For example, Tutor Doctor Home Office.
  8. In the “From” Address, enter the email address that you would like your outgoing email to be sent from. This will be the same as the email address being configured.
  9. To complete the rest of this form we will have to access the email server Support Center. Go to https://help.emailsrvr.com/:
    1. Click Set Up Email.
    2. Click Other. 
  10. Scroll down to the Outgoing Servers table:
    1. Copy the SMTP Server (SSL) Server Address. 
    2. Enter this address in the SMTP Server field. 
    3. Verify that the SMTP Port matches the one on the emailsrvr.com site.
  11. In the Enable SMTP over SSL or TLS dropdown, select SSL.
  12. Check the Use SMTP authentication checkbox.
  13. In the SMTP Username and Password fields, enter the full email address and the corresponding password for the email you are integrating. 
  14. You can check if you have integrated successfully by clicking the SEND TEST EMAIL button. Once you have confirmed this, click DONE. 
  15. Next, configure your email so that you can view incoming emails in the system. Under the Mail Accounts section, click the ADD button. 
  16. Assign a name to the email account you are configuring in the Mail Account Name section. 
  17. In the Username and Password sections, enter the email address and password of the email you are configuring. 
  18. Go back to the https://help.emailsrvr.com/ page and scroll up to find the Inbound Servers table:
  19. Copy the IMAP Server (SSL) Server Address. 
  20. Enter this address in the Mail Server Address field. 
  21. Leave the Mail Server Protocol field as the default IMAP. 
  22. Check use SSL checkbox. 
  23. This should automatically populate the Mail Server Port field, but double check this to verify. 
  24. Leave the Monitored folder as the default, INBOX. 
  25. In the Trash folder section, select your trash folder. You also have the option to select your Sent folder to be shown in the system.
  26. Select which signature you would like to use in emails sent.
  27. Enter which email address you would like reply-to emails to be sent to in the Reply to Address field. This is the address that will populate the “To” field when a client or tutor replies to an email. 
  28. Select an outgoing email server (such as the one we just set up) in the Outgoing SMTP Mail Server field.
  29. Click DONE.

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