Community Marketing Ambassador (CMA) Overview
What is a CMA?
A Community Marketing Ambassador (CMA) is a part-time team member who supports your community marketing efforts by building Tutor Doctor brand recognition in your territory. Acting as a brand champion in the local community, CMAs introduce families to Tutor Doctor and request permission to place Tutor Doctor lawn signs on private lawns.
By creating visible, consistent brand presence throughout the community, CMAs help build familiarity and trust with local families while contributing to lead generation and long-term business growth.
How do I get started with a CMA?
To get started with a Community Marketing Ambassador (CMA), begin by completing the franchisee eLearning course Strengthening Community Marketing with a Community Marketing Ambassador in TDU.
This course provides a complete overview of the CMA role and walks through the key steps for implementing it in your business, including how to recruit, onboard, and manage a CMA, as well as how to support effective sign placement in your territory.
If you do not see Strengthening Community Marketing with a Community Marketing Ambassador in your TDU, please reach out to training@tutordoctor.orgHow do I enroll a CMA in the CMA Orientation eLearning?
The Community Marketing Ambassador Orientation introduces Tutor Doctor, the CMA role, and community marketing. It also prepares CMAs to begin sign placement, including a sample script for speaking with homeowners. It takes about an hour to complete and equips CMAs with the foundational knowledge they need to get started.
Important:
Please complete the franchisee course Strengthening Community Marketing with a Community Marketing Ambassador in TDU before requesting access to the CMA Orientation course for your CMA.
Franchisee course completion will be verified before CMA Orientation access is provided.
To enroll a newly hired CMA in the Community Marketing Ambassador Orientation course, please complete the form below. You will need to provide:
- Your name and email address
- Your CMA's first & last name
- Your CMA's email address
- Please allow 3 business days for the Home Office team to process your request.
- You will receive your CMA's login credentials via email
- You need to share the login credentials with your CMA so they can access the CMA eLearning portal and orientation course
How do I get started with the CMA Field Dashboard App?
The CMA Field Dashboard is a web app used to track doors knocked, sign placements, and CMA's time on shift, while also enabling franchisees to provide feedback on sign placement quality and positioning.
To get started using the CMA Field Dashboard App, speak with your Business Coach or email training@tutordoctor.org. The Home Office team will set up your franchisee account and send you your login credentials.
Within your franchisee dashboard you can set up and manage accounts for your CMAs.
Check out the CMA Field Dashboard information webpage for information on how the app works, getting your CMAs started with the app, monitoring KPIs, and more.
As the app continues to evolve, tutorials, guides, and updates will be maintained on the CMA Field Dashboard information webpage. Please use the webpage as your central point of truth for information about the CMA Field Dashboard app.
Can CMAs access the CMA Field Dashboard Information Webpage?
Yes. The webpage can be accessed by CMAs. It is recommended that you provide them with the webpage URL as part of their onboarding as it contains valuable information for CMAs and franchisees.
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