The Tutor Doctor Client Delivery Model
Below is an
overview of the main components required to deliver tutoring services at Tutor
Doctor. Each component is cross referenced to the main processes which are explained in the Standards of Practice.
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5.1 Tutor Doctor SOP Session Delivery
Purpose: Ensure sessions are being delivered successfully and tracking to goals. Overview: Our clients expect to have results from the tutoring which they have purchased. In the consultation, specific goals have been identified in the student’s ...
4.1 Tutor Doctor SOP Tutor Matching
Purpose: Outline the process for tutor matching to ensure families are matched efficiently and within the amount of time promised by Tutor Doctor. Overview: The Tutor matching ...
6.1 Tutor Doctor SOP Client Care
Purpose: Outline the main contact touch points in the Client Care Plan, which the client can expect to receive throughout the duration of the tutoring program. Overview: Ensuring our families and clients receive regular communication and touch points ...
5.2 Tutor Doctor SOP Session Interruption
Purpose: Outline the process to process tutor payment. Overview: This activity is vital for session delivery, using of hours, completing enrollments and client experience. This step will help pre-emptively cut back on client escalations, ...
7.2 Tutor Doctor SOP Tutor Session Report
Purpose: Outline how to complete and submit a Tutor Doctor Session Report. Overview: The Tutor Doctor Session Reports are a key differentiator as to why families choose to ...