6.0 Service
6.5 Tutor Doctor SOP Your Feedback Survey
Purpose: To understand and use the YourFeedbackSurvey tool within a Tutor Doctor Franchise. Overview: The Net Promoter Score (NPS) system “YourFeedbackSurvey” will optimize our ...
6.4 Tutor Doctor SOP Managing Unused Hours
Purpose: Ensure sessions are being delivered and clients are using program hours. Overview: Managing unused hours and ensuring clients are using the hours/programs they have purchased will help maximize customer expectations and reduce escalations. ...
6.3 Tutor Doctor SOP Renewals
Purpose Outline the process to be followed to encourage Tutor Doctor clients currently in tutor programs to renew. Overview Existing Tutor Doctor clients have renewal potential. Contacting the clients prior to the completion of the tutoring programs ...
6.2 Tutor Doctor SOP Escalations and Cancellations
Purpose: Outline the process for handling escalations and minimizing cancellations for the franchise. Overview: Escalations and cancellations and how to handle to optimize ...
6.1 Tutor Doctor SOP Client Care
Purpose: Outline the main contact touch points in the Client Care Plan, which the client can expect to receive throughout the duration of the tutoring program. Overview: Ensuring our families and clients receive regular communication and touch points ...