Reactivating an expired and closed out migrated account from Big Apple

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• Understanding Migrated Data (Enrollments)

  Data migrated from Big Apple to BANG may or may not appear as it should. Due to differences in how the data is displayed and entered into the system, migrated data may need troubleshooting. How Data Migrated from Big Apple to BANG To better ...

• How do I cast an existing client that migrated over from the Big Apple with no allocation of hours?

  Although BANG does not allow for you to cast a non-allocated enrollment, you do have the option to close the enrollment and reopen a new one with allocated hours (by student or by subject) in order to cast.  In the top menu, go to Client Care > ...

• Understanding the Account Summary (new vs. migrated enrollments)

  New Enrollments Migrated Enrollments (from Big Apple)

• How to Add a Refund After an Enrollment Is Closed

  A refund cannot be added in BANG after the enrollment is closed. Instead, you can add a new enrollment equal in the enrollment value as the refund. For instance, if the refund is $100, then the enrollment would have an hourly rate of $100 and total ...

• Closing a Migrated Enrollment (and re-opening a new one)