No, your log-in details are same as they are for customers survey.

I forgot my password, what should I do? 

Click on the “forgot password” link, and it will bring you through a wizard to reset your password. Your username should be your tutor doctor email id.

When does the survey go out? 

It goes out after six approved session reports and again after 6 months as a default. The surveys all go out on Tuesdays at midnight. 

How do you configure the surveys to go out? 

You don’t have to do a thing – it is automatic through BANG. It goes out after 6 approved session reports. The surveys all go out on Tuesdays at midnight. 

How do I stop surveys from going out? 

The survey will go to all active tutors who have six approved session reports. The survey will not go to inactive, hidden or terminated tutors.

Can I see a list of people who have received the survey? 

You can only see the people who are responding at this time. 

I own the business with a partner, and I cannot log in. What should I do? 

We have one master account per partner, so your partner can add to the account by going to settings à users à add a user. 

How do I change the Social Media links, or do I have to keep the corporate links? 

You can customize this for your own location. Go to settings à Feedback Configuration à Social Media Reviews.

How do I preview the survey? I want to see how it looks.

Go to settings à Preview Email Feedback Request. 

Will the reviews be available on my website? 

No, we aren’t posting tutors review on the tutordoctorreviews.com website.

I resolved the issue with the tutor who rated me badly – can I resend the survey? 

This features is not available at this time but will be in the future. 

Can I do a personalized survey to each tutor – can I do that?